Orange County Google Fiber Support

Google Fiber offers fast, reliable internet with powerful Wi-Fi and without data caps.

One gigabit per second (Gbps) is 1000 megabits (Mbps), a way to measure both speed and capacity for an internet connection. Google Fiber 1 Gig gives you internet that can get or send information up to one gigabit per second without data caps. That means enough internet for everyone in your home and all their devices. Google Fiber 2 Gig offers downloads of up to 2 gigabits per second (2000 Mbps) and uploads of up to 1 gigabit per second.

One megabit per second (Mbps) is 1000 kilobits, the standard speed of the average cable internet connection download speed. Some Google Fiber customers may have plans measured in megabits, offering slower connections that 1 Gig that still provide reliable internet access without data caps.

Whether it’s streaming TV, working from home, video calling, gaming, or something else, many things we do today require fast, reliable internet for both uploads and downloads. Powerful Wi-Fi across your whole home means you’re not restricted to that one spot if you want a fast, reliable wireless connection. Whether wired or over Wi-Fi, the more people use an internet connection, the slower it may go. That’s why speeds faster than a single internet-connected device typically goes (such as 1 Gig) can make sure that everyone can use the internet at once without slowdowns.

In some cities, there’s a Google Fiber Space to help customers ask questions, get help, and sign up. Whether there’s a Fiber Space near you or not, we’re available to help you 24/7 by email, phone, or DM.

Check your address to see if Google Fiber is available in your area. If it is, you can pick your plan and sign up for service online or by reaching out. We’re continuing to expand in existing cities as well as looking at new ways to work with cities to bring fast, reliable internet to more communities. Want to stay up to date as we grow? Sign up for email updates.

Yes, we have a text telephone line at (TTY) 833-999-2889. Please note that we can only respond to Google Fiber related inquiries, and we cannot offer assistance for other Google products that aren’t included in your Google Fiber service. For assistance with other Google products, please call (650) 253-0000.

We're bringing Fiber to a few apartments and condos in Orange County to start, and we'll be opening sign-ups in these buildings on an ongoing basis. To stay updated on our progress, check your address on our website. That way you'll be among the first to know when we have more to share.

No way! We want you to use and enjoy your super fast Internet. There are no caps or limits to the amount of data you can send or receive.

Yes. Your network device includes powerful Wi-Fi designed to give you access to Google Fiber throughout your home.

In order to take full advantage of a Fiber 1000 connection, you’ll need a computer or laptop that supports a gigabit (in geek terms, this means having a 1Gbps 1000BaseT network interface card). Most recently-produced computers and laptops already support gigabit speeds. But if you’re not sure if your computer or laptop does, consult your computer documentation and look for the following terms: 1000baseTx or 1000Mbps or 1Gbps or GigE. Learn more about what affects Wi-Fi speeds.

No. Wi-Fi is slower than wired connections. However, the Wi-Fi technology in our Network Box will provide for great connectivity.

If you want to keep your current TV service and still get Google Fiber, you can. Just pick one of our Internet plans.

Yes. Google Fiber offers a wide range of entertainment On Demand. If you have an account with either Vudu and Netflix, you can access them through the built-in player in your TV Box.

Fiber Phone is a service that allows you to make and receive home phone calls using your Fiber Internet connection. With Fiber Phone you can use your existing number or choose a new one. You can add it to eligible Fiber plans for $10 per month (plus taxes and fees). It comes with everything you’d expect from a home phone, like caller ID, voicemail, affordable international rates and 911 service. To learn more about Fiber Phone, please visit our Help Center.

Google Fiber Phone is only available for new customers in The Villas of Fashion Island.

Fiber subscribers can add Fiber Phone to their plan for an additional $10/month (plus taxes and fees). To learn more about monthly service and call rates, please visit our Help Center.

Yes. You can make long distance calls from your Google Fiber Phone service at home, your mobile phone, and your computer. Calls made on home phone will be added to your next Google Fiber bill. Calls made on your mobile phone or on your computer using Google Voice require a credit.

Yes. Fiber Phone includes a conventional phone jack that’s compatible with nearly all home phones. Please note that rotary dial phones and some older push-button phones do not work with Fiber Phone. Please visit our Help Center to learn more about Fiber Phone.

You can keep your current number, or pick a new one. If you want to keep your current number, just follow a simple transfer process during sign-up.

No. Like most Voice over Internet Protocol services, Fiber Phone requires an Internet connection and power. Service will be unavailable during a power outage unless you set up a battery backup or Uninterruptible Power Supply (UPS) in your home. If you do purchase a UPS, make sure your FIber Phone Box and all of the required equipment from your Internet provider are plugged into the UPS.

Please double check to make sure you’ve entered the right street name, apartment number and ZIP code. If you still cannot find it you can submit a request to have your address reviewed by our team through the website or else give us a call at (844) 363-4237. You can also visit our Help Center to learn more about signing up for Google Fiber.

We're bringing Fiber to apartments and condos in Orange County to start. Once we have an agreement with your property manager, and have constructed your building's connection to the Fiber network, we'll open sign-ups for you and your neighbors. To stay updated on our progress, check your address on our website. That way you'll be among the first to know when we have more to share. Learn more on our Help Center.

Yes. Even though your unit will be connected to the Fiber network, you will still need to sign up and pick a plan to receive service. Learn more on our Help Center.

Thanks for your interest. We’d love to talk with you about bringing Google Fiber to your building. Please contact us and we can give you more details about the agreement that we would need in place to bring Google Fiber to your building. Learn more on our Help Center.

We’ll reach out by email when it’s time to schedule your installation appointment, so be sure to regularly check the email address associated with your Fiber account. Please note if you live in a single family home, it may take time before we can schedule your installation appointment. This is because we’ll first need to lay our fiber all the way to the outside of your home. To learn more, visit our Help Center.

If your appointment is two days or more away, you can change your appointment online by signing into your account on the Fiber website. If your appointment is within the next two days, please give us a call at (844) 363-4237 and we can help you reschedule.

Google Fiber Internet plans include: • A Fiber Jack, which will bring the fiber connection into your home • A network device, which will provide wired and wireless connectivity to devices throughout your home.

No, but it may be an option in the future.

Sign into the Google Fiber website and, if you’re eligible, you’ll be able to select “send me a self-install kit.” You’ll then have the option to have the kit mailed directly to your address. If you’re in a city with a Google Fiber Space, you’ll also have the option to pick it up at your local Fiber Space. To learn more, visit our Help Center.

Sign in to the Fiber website with the email address and password associated with your Google Fiber account. Select an issue here if you're having trouble signing in to your account.

Please contact us and we’ll help you out.

If multiple plans are available in your area, you can sign in to your account on the Fiber website at any time to change your plan. You can change your plan by clicking on the Account tab and then selecting “Change plan” underneath your current service plan.

At the beginning of each month, you’ll receive your monthly Google Fiber bill in your email inbox. Fifteen days later, your credit card or debit card (depending on which payment method you’ve selected) will be automatically charged for that month’s service.

To pay your Fiber bill, we accept credit and debit cards with a Visa^®, American Express^®, Discover^®, or MasterCard^® logo, or automatic bank account withdrawal. We do not accept cash or checks.

No. We will email you an electronic copy of your bill at the beginning of each month.

We have the credit card on file that you used to sign up and will bill that credit card by default. You may update or change your payment method at any time by signing into your account on the Fiber website.

To cancel, please contact customer support by email, chat or phone.

You can use any email address you’d like. We suggest using an email address you regularly check since you will receive your monthly bills and all important communications at the email address tied to your Google Fiber account. Helpful tip: Make sure you don’t use an email address that will be cancelled if you switch service providers.

The applicable taxes are dependent on your local and state sales tax, as well as the Fiber service plan and additional packages you select. The exact amount will be listed on your monthly bill and is available for you to view at any by signing into your account on the Fiber website.

This depends on which Google Fiber package you choose. When you sign-up for your plan, you’ll be able to see a full summary of your costs. These plans are subject to taxes and fees, which will vary based on your state and county.

You will receive an email indicating your payment was declined. Your account will become delinquent, and your service may be suspended if you do not pay your outstanding balance within 40 days.

Your service may be suspended if you do not pay your outstanding balance within 40 days.

Fiber Phone customers will see charges for their phone service on their Fiber bill. You’ll pay a flat $10/month rate (plus taxes and fees) at the beginning of the month for that month’s service. You may also generate charges for international calls, which will appear on your next monthly bill.

To start your move process, contact our customer support team. Learn more at fiber.google.com/move.

It’s entirely up to you whether you use an existing Google Account or create a new one. If you use an existing Google Account, you may someday see things like Google Search suggestions or relevant ads when you’re logged in to other Google services like Gmail, YouTube or Google Search, based in part on things like which Fiber programming you or your household members and guests viewed. This could make it easier to keep up with your favorite teams or shows. Your activity on other Google services while logged in to the same Google Account might also impact your suggested programming or TV guide search results on Fiber TV. If you’d prefer not to have Fiber usage impact your existing Google Account, you might consider creating a new Google Account to use for Google Fiber. If you create a new Google Account to use Fiber, it will remain separate from your other Google Accounts—Google does not link your Google Accounts in any way, and Google will not combine or share information between your Google Accounts, unless you chose to. Our goal is simple—to enable you to decide what information we use to make your Google experience even better and more useful for you. Please contact us if you signed up for Google Fiber using a Google Account which you would now like to change.

Our Terms of Service prohibit running a server for commercial purposes. However, personal, non-commercial usage of servers that complies with our Acceptable Use Policy is acceptable, including using virtual private networks (VPN) to access services in your home, and using hardware or applications that include server capabilities for uses like multi-player gaming, video-conferencing, and home security.

Google will collect the personal and account information you provide when you sign up for Google Fiber. You will have easy access to the personal details you provide, such as your street address, which can be seen on our website at fiber.google.com. If you become a Google Fiber TV subscriber, Google may collect information that users of your subscription provide, such as clicks on a Google Fiber TV remote to change the channel or search program listings. In addition to the information collected from users, Google will also collect technical information, such as Fiber device uptime, data transfer speeds, packet loss and other diagnostic information for Fiber TV and Internet. This helps Google provide you with the best possible experience over time. You can read more about the information Google may collect from users or from the use of Google services, in the Google Fiber Privacy Notice and Google Privacy Policy.

At Google, we are committed to providing you with easy-to-use tools to make sure you are in control of your personal information. You can see and manage personal information that you have provided to Google by logging into your Google Account and going to the Google Account Settings page. You can also use Google’s Ads Preferences Manager to see what data is collected across Google services and manage the way it is used. Once you’ve signed up, you will be able to see the information that you provided to sign up—such as billing address and contact info—on your Account page. Your Account page will allow you to update your account preferences, review your current and recent invoices, revise your billing and payment information, change or cancel your service and manage your network settings.

At Google, one of our goals is to provide users with the strongest security, privacy policies and tools in the world. Any information that you provide to Google, or that Google collects, will be safely stored and protected by our tried and tested security tools and experts who work around the clock to protect your information. When you sign in to your Google Account, we turn on SSL encryption for you by default to protect your information from being snooped on by others. At Google, we know that part of keeping your data safe is making sure it is always available to you when you want it. We work hard to make Google the best service you can rely on, with security and privacy features that are on 24-7 and working for you.

Google will not share personal information with companies, organizations and individuals outside of Google, except in the situations described in the Google Privacy Policy. Google Fiber may share non-personally identifiable information with third parties outside of Google, such as content providers or connected sites. This information may be used to promote Fiber, partner services and programs, or be used in other ways, such as for product or content lineup improvements. For example, Google might share aggregate viewing statistics with a content provider so they can tell how popular a particular show is.

If you cancel your service, please leave the Fiber Jack in place. We’ll give you a pre-paid mailing label to ship your equipment back to us. If you’re in a city with a Google Fiber Space, you’ll also have the option to simply drop it off. You have 60 days to return your equipment after canceling service without incurring a charge. See the Fee Schedule for more details. If you have any additional questions, please give us a call at (844) 363-4237.

Google will collect the personal and account information you provide when you sign up for Google Fiber. You will have easy access to the personal details you provide, such as your street address, which can be seen on our website at fiber.google.com. If you become a Google Fiber TV subscriber, Google may collect information that users of your subscription provide, such as clicks on a Google Fiber TV remote to change the channel or search program listings. In addition to the information collected from users, Google will also collect technical information, such as Fiber device uptime, data transfer speeds, packet loss and other diagnostic information for Fiber TV and Internet. This helps Google provide you with the best possible experience over time. You can read more about the information Google may collect from users or from the use of Google services, in the Google Fiber Privacy Notice and Google Privacy Policy.

At Google, we are committed to providing you with easy-to-use tools to make sure you are in control of your personal information. You can see and manage personal information that you have provided to Google by logging into your Google Account and going to the Google Account Settings page. You can also use Google’s Ads Preferences Manager to see what data is collected across Google services and manage the way it is used. Once you’ve signed up, you will be able to see the information that you provided to sign up—such as billing address and contact info—on your Account page. Your Account page will allow you to update your account preferences, review your current and recent invoices, revise your billing and payment information, change or cancel your service and manage your network settings.

Google Fiber owns the equipment provided by Google Fiber. If you cancel your service, please leave the Fiber Jack in place. We’ll give you a pre-paid mailing label to ship your equipment back to us. If you’re in a city with a Google Fiber Space, you’ll also have the option to simply drop it off. You have 60 days to return your equipment after canceling service without incurring a charge. See the Fee Schedule for more details. If you have any additional questions, please give us a call: (844) 363-4237.

If you have any issue with equipment provided by Google Fiber while you’re a Google Fiber customer, please contact us and we’ll make sure you’re up and running.